Which payment methods can I choose to pay for my order ?Currently, We accept Paypal as our prefered online payment type for small to medium purchases. Having your Paypal account verified and ensuring your delivery/contact information is up to date will speed up the verification and delivery of your order. For larger orders, we prefer payment via Western Union.
What information should I include with my payment? You must include your character's name, server and faction to avoid unnecessary delays. We will not be able to deliver anything without your character's name.
Which servers do you supply on my game? We offer supplies of game currency on all the games listed to your left, on all servers available. To see a list of available servers and the services offered, please select your game on the left on your screen.
Why do you sometimes need to call me when I've made an order? 1) There may have been an error on your order, a mis-spelt character name or complications with payment.
2)If you have been unavailable to receive your order, we may call you to ask you to collect your order ingame, if remote delivery is not available.
3) For larger orders, we must confirm your identity and legitimate possesion of the card orPaypal account you are using to pay. This serves to decrease fraud and deter scammers,something which benefits all our customers and MMORPG players.
4) If you are worried about an order or have not managed to resolve an issue via e-mail,we may call you to assure you and help resolve any problems you are having
What time are you likely to call me regarding an order? We are aware of vast time differences between certain countries, and so we will strive to call you 30 minutes to 1 hour after your order is made to ensure you are available and that we don't wake you up!
How can I communicate with higamegold after my payment has been made? You can contact us via Live Help, e-mail or telephone (contact details can be found in the Contact Us section). Please quote your order number to ensure your enquiry is dealt with swiftly.
Will my account get banned if I buy from higamegold? We have never been informed of any account bans of higamegold customers due to their dealings with higamegold. We are a reputable company that does not engage in cheating, exploiting or phishing. Dealing with other companies who obtain currencies and virtual commodities through these illegitimate means may result in your account being banned, but we can assure you we are not one of those. We are proud of our company's reputation and we will continue offering a safe, quality service to our customers, whilst combatting scammers and fraudsters in MMORPGS.